Welcome to Locd In Lavish. We are dedicated to delivering exceptional service and appreciate your business. To uphold the highest standards and fairness for all clients, we have established the following policies. Please note these policies are subject to change at any time. Non-compliance may result in cancellation of services. By booking with us, you agree to these terms, and we reserve the right to refuse service at our discretion. Thank you for your cooperation and understanding.

PROCESSING FEE POLICY (2025)

Please be advised that effective April 5, 2025, a 3% processing fee will be applied to all services. This adjustment is in accordance with tax requirements and ensures proper business compliance.

To keep the remaining balance of your service consistent and predictable, the fee amount will be added to your deposit at the time of booking. This means your balance due at the appointment will remain the same as before, with no surprises at checkout.

NEW MICROLOC CLIENTS

All new microloc clients are required to book a consultation. The consultation fee is non-refundable and does not apply toward future services. Should you decide not to proceed with services, the consultation fee remains non-refundable. If you later wish to book, a new consultation and fee will be required. At your consultation, you may schedule your microloc installation with a required 50% deposit. If more than 30 days lapse without booking an installation, a new consultation is required.

RESCHEDULING

Clients may reschedule up to 48 hours prior to their appointment time. Rescheduling within 48 hours of the appointment will forfeit the deposit and require 50% of the remaining balance.

LATE ARRIVAL

A 15-minute grace period applies to all appointments. Arrival later than 15 minutes will result in a canceled appointment and a cancellation fee for future appointments.

NO CALL, NO SHOW

Clients must notify us at least 2 hours before their appointment if they need to cancel or reschedule. Failure to do so will be considered a No Call, No Show, and 50% of the remaining balance will be charged to the card on file.

This fee covers the time and resources reserved for your appointment. Disputes will be handled through legal channels if necessary.

FIREARM POLICY

Firearms are strictly prohibited on the premises. If a client is suspected of carrying a firearm, their appointment will be canceled, and they will be prohibited from future bookings.

GUEST POLICY

No guests are allowed during appointments.

PAYMENT

After paying the deposit, the remaining balance can be settled via cash, debit/credit card, or Zelle. Microloc installations require a 50% deposit upfront, with the balance invoiced and due after the first day of service.

REFUNDS

Payments made to secure appointments are non-refundable.

AGE REQUIREMENT

Clients must be at least 17 years old to receive services.

APPOINTMENT NAME

The name on the booking must match the client receiving the service. If the name does not match, the appointment will be canceled.

STYLE CHANGES

Please note that styles cannot be changed after booking. We kindly ask you to read the full descriptions carefully before scheduling your appointment and to ask any necessary questions before proceeding.

SERVICE QUOTES

Service quotes are valid for 30 days from issuance. After 30 days, the quote may be subject to change based on current rates and availability. For questions or a new quote after 30 days, please contact us.

ADD ON SERVICES

ADDING SERVICES

Please ensure all necessary add-ons are selected when booking. Services not selected in advance will not be performed during the appointment. For example, if a "Two Strand Twist" add-on is not selected, it will not be included in your service.

*FAILURE TO ADD REQUIRED SERVICES

For required add-ons, please confirm these are included at booking. If required add-ons, such as "120 - 150 Locs," are not selected, the appointment may be rescheduled or canceled. This helps us provide timely and efficient service.

STYLE FIX POLICY

Your satisfaction is my priority! Clients have 72 hours (3 days) after their service to request any changes or adjustments. Fixes requested after this window, or those caused by client error (like excessive manipulation, poor maintenance, or swimming), will incur additional charges.

Thank you for understanding and respecting these guidelines!